Frequently asked questions
Short, clear answers to the questions we hear most about Trackscales.
About Trackscales
What is Trackscales?
Trackscales is a click and conversion tracker. It records ad clicks, sends each visitor to the landing page in the link, and matches later sign-ups or sales to the click that caused them. It is operated by LAUNCHIGO MEDIA FZCO.
Who owns and operates Trackscales?
LAUNCHIGO MEDIA FZCO, a digital marketing company based in Dubai, United Arab Emirates. Office: 001 DSO P.O. Box 4455, Dubai, United Arab Emirates.
Is Trackscales only for your own campaigns?
No. We use it for our own campaigns, for campaigns we manage for clients, and for campaigns run with partner media buyers. All accounts are created by our team.
Can anyone sign up?
No. Trackscales has no public sign-up. Accounts are created only by our team.
Google Ads tracking
Which domain is used for Google Ads clicks?
Only go.trackscales.com, and only the path /gclick.
What is the transparency parameter?
redirect_url. It holds the next destination, and the tracker always redirects to that exact value.
How many redirects does a click go through in Trackscales?
One. Trackscales answers with a single HTTP 302 redirect to redirect_url.
Do you add parameters to the landing page URL?
No. We do not add UTM, affiliate or any third-party parameters. Parameters already in the URL, such as gclid, are kept as they are.
What happens with an invalid request?
The tracker returns an error (400 or 404) and does not redirect. The root path and any path other than /gclick return 404. There are no fallback pages.
Do you change the destination by country or device?
No, not for Google Ads clicks. Country, device and fraud signals are only recorded for reports.
Does Trackscales work with parallel tracking?
Yes. With parallel tracking, Google sends the visitor straight to the landing page and calls the tracking URL in the background.
Conversions and data
How are conversions tracked?
The advertiser or network sends a server-to-server postback with the click ID. Trackscales matches it to the click and counts each transaction once.
What personal data do you collect?
Technical click data such as IP address, browser type, time and campaign. We do not collect names, emails or payment details from ad visitors.
Can I ask you to delete my data?
Yes. See the data deletion page, or email us with the approximate date and time of the click and your IP address.
How can I contact you?
Email ajay@launchigo.ae or call +971 50 628 5067.
Still have a question?
Write to us and we will answer it.